SnowProof Support

We usually reply within one business day.

Email admin@tokshernandez.cc and we'll help.

Frequently asked

How does SnowProof stamp weather?

When you log a service and have granted location access, SnowProof fetches the current on-site conditions from Apple Weather and saves them to that record. No signal or location? You can enter the conditions manually, and correct any auto-captured value before saving.

Do I need to be online?

No. Logging works fully offline — the time and your location are captured on-device. Weather auto-capture needs a connection at the moment you log; otherwise enter it by hand.

What does SnowProof Pro include?

The free plan includes one site with unlimited service logs, automatic weather and location stamping, and your full history. SnowProof Pro unlocks unlimited sites and routes, photo proof on every service log, and court-ready PDF evidence-packet export. Pro is an annual subscription managed through your Apple ID; restore it anytime from the paywall or Settings.

How do I export an evidence packet?

Open a site (or the Records tab), tap Export / Evidence Packet, choose a date range, and generate a PDF you can email, print, or hand to an adjuster or attorney.

Is my data backed up?

Your records live on your device. Use an encrypted device or iCloud device backup to keep them safe, and export PDF packets for anything you need to retain long-term.

Legal note

SnowProof helps you document snow and ice service. Its records are documentation to support your work — they are not legal advice and do not guarantee compliance with any law, contract, or standard. Consult your attorney or insurer for legal requirements.